Donation Refund Policy

1. General principle

Donations are voluntary and are generally non-refundable once received, as funds are committed to charitable purposes.

2. When we will refund

• A donation made in error (e.g., wrong amount or duplicate transaction).
• A transaction debited more than once due to a technical issue.
• Unauthorised use of a payment instrument, subject to verification.

3. How to request

Email smgalaxyfoundation@gmail.com within 15 days of the donation with the transaction reference, date, amount and reason.

4. Processing

Approved refunds are processed to the original payment method, typically within 7–10 working days of approval. If a tax receipt was issued, it will be cancelled and any reporting corrected.